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Returns Procedure

Returns Procedure

We hope that you are fully satisfied with any purchase you make from Autosound Ltd, however, in the unlikely event that you want to return goods to us please follow our procedure listed below.

1.Goods damaged in transit
If your goods have been damaged in transit, you must report this to us within 7 days. If goods are visibly damaged on delivery, you must sign the delivery note stating that the goods have been damaged in transit. Once the damaged goods have been received back into our warehouse, we will despatch a brand new replacement free of charge.

2.If you have changed your mind and you’re a private customer
If you have changed your mind and you are a private customer (not a business customer) and the goods have been in your possession for less than 7 days, then you are entitled to return the goods to us for a refund (by the same means that the original payment was made), less a 10% restocking charge, less our outward carriage costs, on condition that you take reasonable care of the goods until they are returned to us. This means that you will :-
(a)Not open shrink wrapped or blister pack products or break any manufacturers seals
(b)Not load software onto any device
(c)Return in good condition with all packaging, manuals, cables etc.
We recommend that goods are insured whilst in transit to our warehouse and that a proof of delivery is obtained.

3.If you’ve changed your mind and you’re a business customer
Business customers have no entitlement to return goods for refund and we would not accept any returns from a business customer.

4.Goods that cannot be returned
Certain types of goods don’t come under our 7 day return policy. These goods include(but aren’t restricted to) :-
(a)Units that have been powered up, installed, modified, damaged or Abused
(b)Special order items
(c)Products customized at customers request before dispatch
(d)Radio security codes
(e)DVD-ROM, CD-ROM, SD memory card navigation, software and data Discs

5.Goods testing faulty within 28 days of receipt
If you believe a product is faulty within 28 days of receipt, then when the goods are returned to us complete (at your cost), we’ll issue a new replacement.

6.Goods testing faulty after 28 days of receipt
If you believe a product is faulty after 28 days of receipt, please return the goods to us(at your cost) and we will have the unit repaired by the manufacturer. The time this takes can vary by manufacturer. We do not offer exchange / loan units whilst your unit is being repaired. We are not liable for any loss due to you being without your goods whilst they are being repaired.

7.Packaging faulty goods for return
Please ensure all retuned items are sufficiently packaged to prevent transit damage. If we believe that goods have been damaged in transit to us we will not be liable for any loss or damage and we will reject any goods that are damaged due to poor packaging.